Refund Policy

90-day money-back guarantee

Ordered the wrong grade, or the job changed? You can return any unopened cylinder, in its original condition, within 90 days of delivery for a full refund. There's no restocking fee, and we cover return shipping.

Why "unopened" is the line

Refrigerant is a regulated substance. Once a cylinder's valve has been broken or product has been withdrawn, it legally can't be resold or returned to general stock — it has to be processed as reclaimed refrigerant. That's a safety and environmental requirement, not a store policy, so we're not able to accept opened or partially used cylinders back under this guarantee.

How to start a return

1. Email support@truechargesupply.shop with your order number and the reason for return.
2. We'll confirm eligibility and send a prepaid return label addressed to TrueCharge Supply LLC, 1506 Hillside Street, Chandler, AZ, since refrigerant cylinders ship as regulated freight and need the correct hazmat documentation.
3. Pack the cylinder as received, with the original seal and valve cap intact, and hand it to the carrier.
4. Once we receive and inspect the return, we'll refund your original payment method. Refunds typically post within 5–10 business days of us receiving the item, depending on your bank.

Damaged or incorrect shipments

If your order arrives damaged, leaking, or isn't what you ordered, contact us within 7 days of delivery with photos. We'll replace it or refund it in full at our cost — this isn't subject to the unopened-cylinder condition above, since the fault is ours.

Cancellations

You can cancel an order for a full refund any time before it ships. Once EPA §608 certification has been verified and the order has shipped, the standard return process above applies.

What's not covered

• Opened, used, or partially discharged cylinders
• Cylinders returned without their original seal or valve cap
• Damage caused after delivery (e.g. improper storage or handling)

Questions

Reach us at support@truechargesupply.shop before sending anything back — we'll confirm eligibility and get a label to you.